Policy
D&E is committed to protecting the privacy of all information we collect from our clients and from research participants. This policy applies to all client and personal information that we collect or use in the course of conducting our business. This policy covers all client information and research participant data housed at any D&E facility or stored on the D&E network. Anyone who has access to such information or data must follow this policy.Client InformationWe treat all information we receive from clients as confidential and do not use the information for any purpose other than to fulfill our obligations to them. We keep client information secure at all times, and prevent the misuse and unauthorized disclosure of it by our employees or any third parties.Research Participant InformationAll responses to our research are completely confidential. We collect data in our studies for research purposes only, and our use of that information will be limited to that purpose. Research participant answers will not be used by any entity as an aid for sales. Research participation is voluntary and sample members always have the opportunity to decline involvement or to "opt out" of the research after agreeing to participate. We do not collect personal information without research participant consent. We do not rent, sell or give personal information to any third party for the purpose of directly marketing any products or services. At their request, we give research participants access to the personal information we have collected about them. We correct any information that is inaccurate or incomplete, change their consent status, or have their personal information deleted.Opt Out PolicyIf you wish to be removed from D&E email or phone contact lists, please contact D&E for this purpouse.Information SecurityWe maintain all necessary physical, electronic and procedural security measures to help safeguard client data and personal information. Third parties that provide us with support or services may also receive client data or personal information, and we require them to maintain security measures similar to ours with respect to such information.D&E may be required to disclose personal information in response to a lawful request by public authorities, including meeting national security or law enforcement requirements. Any data to be transferred for any reason is limited and for specified research purposes only.Any vendors or third parties working with or for D&E are contractually obligated to comply with D&E guidelines for confidentiality and data security.The only information we collect from visitors to our corporate website www.deresearch-latam.com is the information they voluntarily provide on the Contact Us form. D&E never uses browsing activity information from our survey respondents to provide or offer third party advertising content.ComplianceAs members of the European Society of Opinion and Marketing Research (ESOMAR), we strive to model our policies according to those guidelines. If you are concerned about our use of personal or client information, please contact us by email at gabriela.ferreyra@deresearch-latam.com and ask to speak to our Privacy Officer.Changes in the Privacy StatementWe may update this Privacy Statement from time to time by posting an amended version of the statement on the D&E Web site. Please refer to this policy regularly. Legal ObligationsUnder certain circumstances permitted or required by law (for example, in connection with law enforcement investigations), we may be required to disclose client data or personal information without giving notice.